The AI challenge facing enterprise customers is how to turn fast-moving capability into trusted, organization-wide value without being overwhelmed by uncertainty around models, data, regulation, sovereignty, cost and the future of work. That was the message from Mick Costigan, VP of Salesforce Futures, speaking with CX Today at Salesforce Agentforce World Tour London. Costigan leads a team inside Salesforce’s strategy organisation that helps the company’s leaders and customer

Klient, the Salesforce PSA, today launched Klient MCP Servers: a set of three connectors that let any AI assistant act directly on a company's Salesforce PSA data. Built on the open Model Context Protocol (MCP), the servers run locally against a customer's own Salesforce org, under the user's own login -- so the AI doesn't just describe the work, it does it, and every action is visible and auditable in Salesforce. For years, "AI for Salesforce" stopped at conversation. An ass

Nutrient, a leading provider of document infrastructure, is introducing Nutrient Documents for Salesforce—a natively built solution that consolidates the enterprise document lifecycle, generation, editing, redaction, and signing, inside Salesforce. For organizations that anchor revenue, legal, and compliance operations in Salesforce, document workflows remain the weakest link in the system of record, according to Nutrient. Nutrient Documents for Salesforce eliminates that fr

EchoStar can finally breathe a sigh of relief. The FCC's highly anticipated re-auction of AWS-3 wireless licenses has officially cleared $3.1 billion, meaning the telecom giant will not be on the hook for a massive shortfall payment over spectrum licenses its subsidiary Dish returned nearly a decade ago.

Are your enterprise AI agents running amok? To solve the growing chaos of fragmented AI deployments, ServiceNow and AWS have expanded their partnership to build a unified governance architecture. By seamlessly integrating ServiceNow AI Control Tower with Amazon Bedrock AgentCore, the two tech giants are helping businesses put necessary guardrails in place to safely scale autonomous solutions.

Is Azure struggling to keep up with the AI boom? Driven by explosive demand for GitHub Copilot, Microsoft is reportedly turning to its biggest cloud rival, AWS, to plug massive compute capacity gaps and prevent further outages as platform commits skyrocket toward 14 billion in 2026.