Salesforce Futures VP: Customers Face Three Core AI Challenges as Agentic Enterprise Takes Shape

The AI challenge facing enterprise customers is how to turn fast-moving capability into trusted, organization-wide value without being overwhelmed by uncertainty around models, data, regulation, sovereignty, cost and the future of work.

That was the message from Mick Costigan, VP of Salesforce Futures, speaking with CX Today at Salesforce Agentforce World Tour London. Costigan leads a team inside Salesforce’s strategy organisation that helps the company’s leaders and customers “anticipate, imagine, and shape the future”.

https://www.cxtoday.com/crm/salesforce-futures-vp-customers-face-three-core-ai-challenges-as-agentic-enterprise-takes-shape/