On June 20, 2026, Salesforce CRM announced its intention to acquire Fin, a customer agent platform, for approximately $3.6 billion. This acquisition aims to enhance Salesforce's capabilities in handling complex customer inquiries through its AI Agent across various channels, including live chat and messaging apps. The deal is anticipated to finalize in the fourth quarter of Salesforce's fiscal year 2027. https://www.gurufocus.com/news/8924466/salesforce-crm-to-acquire-fin-for

Salesforce is moving from traditional seat-based SaaS pricing to a metered, usage-based model focused on workflow, aiming to become the key metering layer for enterprise software. In Q1 FY27, the company reported 13% revenue growth, a 34.8% non-GAAP operating margin, and $6.6 billion in free cash flow. Its newer data and agentic software layers are growing three times faster than legacy applications, supported by innovations like audit-lineage and zero-copy federation that cr

Salesforce announced Agentic Advisor, an AI-powered solution built natively in Agentforce for Financial Services. Agentic Advisor is designed to act as a digital teammate for financial advisors and wealth managers by automating routine administrative tasks and helping professionals spend more time building client relationships. https://pulse2.com/salesforce-unveils-agentic-advisor-for-financial-services/

Salesforce has revealed that it disabled the Klue Battlecards app integration within its platform in response to a security incident impacting the competitive intelligence company on June 11, 2026. To that end, organizations will be unable to connect to Salesforce via the app until further notice, the American cloud-based software company noted in an alert published this week. https://thehackernews.com/2026/06/salesforce-disables-klue-app.html

Fin uses advanced language models to understand the context of each inquiry and execute actions such as contract changes or refunds without human intervention. Its integration with Agentforce allows companies to deploy it across multiple channels, from WhatsApp to voice calls. The technology processes natural language and accesses databases in real time, successfully resolving complex problems with a 76% success rate. This reduces operational costs and speeds up response time

Speaking at Vivatech in Paris, Emilie Sidiqian, Salesforce France’s CEO, told Euronews Next how companies should embrace AI and why leaders must drive its adoption from the top. Once best known for its software that helps businesses track customers, sales leads and service requests, Salesforce says it is now moving deeper into artificial intelligence (AI). https://www.euronews.com/next/2026/06/18/salesforce-france-ceo-both-leaders-and-employees-need-to-adapt-to-ai