In the frothy business of selling artificial intelligence service, Salesforce Inc. has been punching above its own weight. “Salesforce?”...

Last month, AWS announced a preview of the Salesforce Contact Center with Amazon Connect. The solution natively integrates with Service...

Since its launch at the Dreamforce conference in September 2024, Salesforce Agentforce changed the conversation around AI, customer...

Salesforce has been seen as an early AI winner, but a Guggenheim analyst worries about how the company and its peers will be able to...

Salesforce (NYSE: CRM) recently announced Agentforce 2.0: the newest version of Agentforce, the first digital labor platform for...

Online holiday sales soared in the U.S. and around the globe in 2024, but returns are skyrocketing as well. Online sales for the entire...

Marc Benioff , CEO of Salesforce, has opened up about the company’s 2023 layoffs, which saw the CRM leader cut its workforce by ten...

Salesforce has unveiled Agentforce 2.0, an advanced version of its AI-driven digital labor platform, designed to empower enterprises with...