Salesforce Agentforce: What you need to know

Since its launch at the Dreamforce conference in September 2024, Salesforce Agentforce changed the conversation around AI, customer experience and customer service. Shortly after the launch, Salesforce announced it was hiring more than 1,000 employees to meet the demand for Agentforce. 

At the time of the Agentforce announcement, Salesforce CEO Marc Benioff called Agentforce “the third wave of AI — advancing beyond copilots to a new era of highly accurate, low-hallucination intelligent agents that actively drive customer success.”

https://martech.org/salesforce-agentforce-what-you-need-to-know/