Salesforce Dreams Of The Agentic Enterprise

The dust has settled on Dreamforce, Salesforce’s well-attended San Francisco fete. Our takeaway? Salesforce is setting the pace with a platform for AI agents embedded in business applications, and it’s made huge progress on its products and partnerships in the last year. Salesforce claims that its (newly renamed) Agentforce 360 product has 6,000 paying customers. But in customer conversations and sessions, we saw little adoption or impact from AI agents — lots of potential but a long way to go for a meaningful ROI.

https://www.forrester.com/blogs/salesforce-dreams-of-the-agentic-enterprise/