Salesforce Introduces Agentforce 2.0, a Digital Labor Platform With Customized Agents for Complex Tasks

Salesforce (NYSE: CRM) recently announced Agentforce 2.0: the newest version of Agentforce, the first digital labor platform for enterprises — an AI system for augmenting teams with trusted, autonomous AI agents in the flow of work. This release introduces a new library of pre-built skills and workflow integrations for rapid customization, the ability to deploy Agentforce in Slack, and advancements in agentic reasoning and retrieval augmented generation (RAG). These advances will enable companies to scale their workforce with customized agents capable of handling complex, multi-step tasks with even more precision and accuracy.

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