“The Future Is Here”: AWS Previews the Salesforce Contact Center with Amazon Connect

Last month, AWS announced a preview of the Salesforce Contact Center with Amazon Connect.

The solution natively integrates with Service Cloud Voice and is available on the Salesforce AppExchange.

Essentially, it allows Service Cloud users to leverage additional capabilities from Amazon Connect – like digital channels, in-app voice, and unified routing – as part of a coordinated CRM environment.

https://www.cxtoday.com/contact-center/the-future-is-here-aws-previews-the-salesforce-contact-center-with-amazon-connect/