How do you turn agent-legible capabilities – and the agents that consume them – into a profitable business? That’s still an open question as we stare into the abyss of the accelerating trend towards agentic systems. And so while the announcement of Salesforce Headless 360 was the thing that most caught my eye at TDX this week – because of its deep implications for both Salesforce and its clients – there was one other less strident launch that felt equally important in the fir

Salesforce is explicitly positioning Agent Fabric as a multi-vendor agent control plane, not a Salesforce-centric workflow extension. This is a platform positioning move: the company asserts it can anchor governance, orchestration, and observability across heterogeneous enterprise AI workflows. Guided determinism, Salesforce’s model of fixed handoff rules with bounded LLM reasoning, signals its architectural answer to the autonomy-versus-governance tension. https://futurumgro

Salesforce introduced "Salesforce Headless 360," an agent-first platform that allows full access to its CRM functionality without a traditional user interface. The platform enables all Salesforce CRM features to be accessed via APIs, MCP (Model Context Protocol) tools, and CLI commands, eliminating the need for web-based consoles. https://www.thelec.net/news/articleView.html?idxno=6632

Salesforce entered the IT service management (ITSM) arena with Agentforce IT Service a little over six months ago, a natively built AI solution that claims to resolve 80% of IT issues proactively. We talked with Muddu Sudhakar about the adoption and rollout of Agentforce IT Service in the first six months since its launch. They have already acquired the first 200 customers and aim to challenge the entire ITSM industry and become the leader. https://www.techzine.eu/blogs/infr

Salesforce and Databricks rolled out agentic AI agent governance features on Wednesday, a move to add more controls over how agents operate across enterprises as they are quickly adopted into workflows. Earlier this week, AWS launched Agent Registry , a centralized platform to house, build and govern AI agents across frameworks and designs. https://www.ciodive.com/news/salesforce-databricks-agentic-ai-governance/817746/

Salesforce has launched Headless 360, redesigning the platform as a backend execution layer rather than a destination you log into. Having announced the launch at Salesforce TDX, this update ensures that users will no longer need to open Salesforce to get work done, with workflows surfaced directly in tools such as Slack, Teams, WhatsApp, and voice interfaces. This is not just about removing the browser, but also about decoupling execution from interface as Salesforce becom