Salesforce Aims to Redefine CRM Access with Headless 360

Salesforce has launched Headless 360, redesigning the platform as a backend execution layer rather than a destination you log into. 

Having announced the launch at Salesforce TDX, this update ensures that users will no longer need to open Salesforce to get work done, with workflows surfaced directly in tools such as Slack, Teams, WhatsApp, and voice interfaces. 

This is not just about removing the browser, but also about decoupling execution from interface as Salesforce becomes an invisible layer that powers workflows everywhere. 

https://www.cxtoday.com/crm/salesforce-headless-crm-experience-layer/