Agentic customer relationship management (CRM) provider Salesforce has introduced Agentforce Help Agent, a new solution designed to reduce the complexity of deploying and operating AI agents for customer service. https://www.thelec.net/news/articleView.html?idxno=11938

Salesforce Chair and CEO Marc Benioff, Rwanda’s President Paul Kagame, and ITU Secretary-General Doreen Bogdan-Martin have announced the launch of the AI for Good Global Commission – a body of more than 40 heads of state, industry CEOs and UN agency chiefs that will hold its first meeting in Geneva on 8 July. https://www.uctoday.com/productivity-automation/salesforce-ceo-benioff-ai-for-good-global-commission/

Salesforce orgs are hard to test. The Lightning UI generates dynamic DOM elements with auto-generated IDs. These IDs shift after every seasonal release. Traditional selector-based scripts break constantly. And your QA team ends up spending more time fixing tests than running them. https://www.gearbrain.com/ai-salesforce-testing-without-scripts-2677162551.html

Despite the talk that AI and agents are threatening to undermine the value of software-as-a-service, Salesforce’s latest earnings show that the market isn’t dying, it’s evolving. Agentforce has given revenues a new lease of life with a 13% uplift on last year while also signaling a shift towards consumption-based pricing that’s reshaping what SaaS looks like. CEO Marc Benioff has sent a clear message: effective use of AI and agents is going to be the foundation of success for

As AI agent adoption accelerates, enterprises are facing a surge in token costs that has reached a critical threshold. Semiconductor research firm SemiAnalysis revealed that its internal large language model token expenses now amount to 30% of total employee salaries. In response, Salesforce has introduced an outcome-based billing model that charges only when problems are resolved, while Anthropic launched Claude Sonnet 5 at a 40% lower price point. Microsoft unveiled Memora,

Venture capitalist and podcaster Harry Stebbings secured Salesforce Inc. (NYSE:CRM) CEO Marc Benioff as a 20VC podcast guest by sending him 53 weekly cold emails, turning relentless outreach into a case study in how persistence can open doors to the world’s most powerful executives. https://www.benzinga.com/markets/tech/26/07/60268803/salesforce-ceo-marc-benioff-ignored-53-emails-before-this-vc-founder-finally-got-a-reply-now-he-says-the-strategy-is-super-learnable