Salesforce Sales Cloud Unlimited Edition is the kind of software you notice even before logging in: on a sales floor in Austin, four monitors glow with its dashboards, each tile pulsing red or green as reps watch live pipeline numbers update in real time. A sales operations manager, Maria Lopez, scrolls through deal lists while talking quietly about which regions are hitting quota and which ones are clearly behind. She points at a forecast chart on screen that shifts as she t

Salesforce's Agentforce ARR reached $1.2 billion in the quarter ended April 30, 2026, up 205% year-over-year, well above the $540 million figure widely cited in circulating 2026 CRM buying guides comparing HubSpot and Salesforce. Multiple vendor-review sites (Venture Harbour, monday.com, Digital Applied, Vantage Point) converge on a familiar trade-off for AI-agent-ready CRMs: HubSpot's Breeze AI assistant is free on every tier, with its paid Breeze Agents add-on billed per le

Salesforce (NYSE:CRM) and the Visa Cash App Racing Bulls Formula 1 Team announced a new global partnership centered on Salesforce's Agentforce 360 platform. The collaboration focuses on AI driven fan engagement, real time data visualization, and community features around Formula 1 operations. The agreement highlights Salesforce technology being used in a high stakes, real time sports setting beyond its traditional CRM use cases. For investors following Salesforce, this partne

Three months ago at Enterprise Connect, Salesforce launched Agentforce Contact Center and made a bold claim: native voice, digital channels, AI agents, and CRM data in a single platform. Analysts were impressed. They were also watching for one thing. The WEM piece was missing. Last week at CCW Las Vegas, Salesforce answered that. The company has launched Agentforce Contact Center Workforce Engagement Management — a native, AI-powered WEM solution built directly into the Agent

Salesforce’s launch of native workforce engagement management at CCW Las Vegas was always going to trigger lots of questions. The first story was the announcement itself. This story is the one buyers can put into action. What changes when WEM becomes native to the CRM? How mature is Salesforce’s answer compared with established WEM specialists? And what happens to workforce planning when part of the workforce is now AI? https://www.cxtoday.com/workforce-engagement-management/

From a jaw-dropping $100B Anthropic partnership and OpenAI alliances to sweeping corporate layoffs and data center disruptions, look back at the top 10 defining AWS headlines shaping the tech industry this year.