Salesforce Inc. is imbuing its 16-year-old Service Cloud with artificial intelligence agents in a new suite designed to deliver what executives described as a “conversation-first, agent-first” experience. The company is positioning Agentforce IT Service as an evolution from ticket-based information technology service management to an interactive dialogue with autonomous resolution built into widely used collaboration tools such as its Slack platform and Microsoft Corp.’s Team

Salesforce Inc. ( NYSE:CRM ) is stepping into new territory with an AI-driven product for IT managementan expansion that could reshape how enterprises handle internal tech support. The new tool is built to automate routine IT tasks, from provisioning laptops to onboarding employees, using AI agents that connect seamlessly with apps like Slack and Microsoft Teams. This move positions Salesforce beyond its traditional customer management domain and deeper into the operational

Salesforce said it will not submit to extortion demands after a threat group claimed to have a massive trove of data collected in a series of hacking campaigns earlier this year.  The cybercrime group, which claims affiliation with Scattered Spider, Lapsus$ and ShinyHunters, uploaded a leak site last week that claimed to have data linked to 39 major companies across the globe.  https://www.cybersecuritydive.com/news/salesforce-refuses-extortion-demands-hacking/802355/

Salesforce (CRM.N), opens new tab said on Wednesday it would spend $1 billion in Mexico over the next five years, as the cloud software provider looks to expand its operations and drive artificial intelligence adoption. The company, which began operating in Mexico in 2006, said the investment will fund a new Mexico City office and a Global Delivery Center to support customers across the Americas. https://www.reuters.com/world/americas/salesforce-spend-1-billion-mexico-over-n

Recently, dozens of companies confirmed that they were impacted by a large-scale data breach at Salesforce. While notices vary by company, the incident resulted in an unauthorized party being able to access consumers’ sensitive information. As companies complete their investigations, they are sending out data breach notification letters to those individuals whose information was affected by the recent Salesforce data security incident. https://www.jdsupra.com/legalnews/hacker

In an industry where precision meets innovation, life sciences organisations face mounting challenges. From managing clinical trials to enabling compliant commercial operations, companies are generating vast data volumes while navigating evolving regulatory demands. Enter Agentforce – the agentic AI solution from Salesforce which is helping to revolutionise  how life sciences companies operate. https://aimagazine.com/articles/how-salesforce-is-transforming-life-sciences

Salesforce has committed to bringing the dedicated search function back to its help portal in a statement to CX Today. The news comes after users expressed their frustration at the replacement of its classic search bar with an Agentforce AI assistant on September 29. Instead of being able to type a keyword to get a list of matching articles, documentation, or guides, the only option was to ask the AI‑powered conversational assistant questions. https://www.cxtoday.com/crm/sal

Salesforce Inc. informed customers on Tuesday that it will not pay a ransom to a hacker group that claimed to have stolen substantial client data and threatened to publish it, according to Bloomberg News. In a security notification email, the company disclosed it had received "credible threat intelligence" that a hacking group known as ShinyHunters planned to release information stolen during a security incident earlier this year affecting multiple customers. https://www.inv

Hines, in collaboration with client and partner, La Caisse (formerly Ivanhoé Cambridge), is delighted to announce the successful negotiation of a significant new lease agreement with Salesforce at 3 Bryant Park. This 350,000 square-foot, 15-year lease, which includes options for further expansion, elevates the occupancy of this iconic Class A office tower to 97% leased. Salesforce's commitment to this substantial increase in square footage marks a significant milestone for bo

A cybercriminal group has launched a data leak site to extort 39 companies impacted by widespread Salesforce breaches, threatening to release what they claim is one billion customer records by 10th October unless ransoms are paid. The threat actors, operating under the moniker "Scattered Lapsus$ Hunters", published samples of stolen data from major brands including Google, Cisco, Disney, FedEx, Marriott and Adidas. The attackers are demanding Salesforce negotiate a blanket p