Salesforce: The crisis as a turning point

Michael Maoz is the senior vice president of Innovation Strategy at Salesforce. He's one of the world's foremost CRM, Customer Experience (CX), and Customer Engagement Management (CEM) experts. Maoz was one of the creators of the CRM space and a member of the first global CRM software company. He joined Salesforce from Gartner, Inc., where he was a founder of the CRM practice and held positions as research vice president, distinguished analyst, and Gartner fellow.

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