Salesforce Launches Feedback Management
- Joseph K
- Aug 6, 2020
- 1 min read
Salesforce yesterday launched Feedback Management, a suite of tools and surveys that will allow businesses to collect real-time, actionable feedback from customers and employees. Integrated into the full Salesforce product suite, the new Feedback Management suite helps companies automatically pull the data available in the Salesforce platform and plug it into customer survey questions. Responses are then mapped individually back into the Salesforce platform, automatically creating or updating fields as needed. Businesses can then create follow-up actions based on needs.
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