Salesforce has launched Agentforce Commerce, a new platform that connects shoppers, merchants, and AI applications across business-to-consumer (B2C), business-to-business (B2B), point-of-sale, and order management channels. https://futurecio.tech/salesforce-unveils-ai-commerce-platform-connecting-shoppers-merchants-and-ai-agents/

The Air Force is now using Salesforce’s Missionforce software to help manage its $13.5 billion fleet of vehicles. The 441st Vehicle Support Chain Operations Squadron has adopted Missionforce National Security to manage 84,000 vehicles at 389 locations. The cloud-native software will replace the legacy fleet management system the Air Force has been using, the company said in an a release Wednesday. https://www.washingtontechnology.com/contracts/2026/07/salesforces-missionforce

The next wave of AI value creation will come from the application layer, not infrastructure, according to Mike Mignano, general partner at Union Square Ventures. Speaking on 20VC, Mignano laid out a framework in which startups that aggressively maximize token spend on frontier models—particularly for coding—can gain a decisive competitive edge over large incumbents that are beginning to cap AI budgets. Salesforce already spends $300 million annually on Anthropic tokens, just

Salesforce has signed a definitive agreement to acquire customer agent company Fin, formerly known as Intercom, for approximately $3.6 billion. The transaction, subject to customary adjustments and regulatory clearances, is scheduled to close in the fourth quarter of Salesforce’s fiscal year 2027. Salesforce explicitly noted that the multibillion-dollar buyout will not alter its previously announced fiscal year 2027 financial guidance or affect its ongoing capital return prog

Agentic customer relationship management (CRM) provider Salesforce has introduced Agentforce Help Agent, a new solution designed to reduce the complexity of deploying and operating AI agents for customer service. https://www.thelec.net/news/articleView.html?idxno=11938

Salesforce Chair and CEO Marc Benioff, Rwanda’s President Paul Kagame, and ITU Secretary-General Doreen Bogdan-Martin have announced the launch of the AI for Good Global Commission – a body of more than 40 heads of state, industry CEOs and UN agency chiefs that will hold its first meeting in Geneva on 8 July. https://www.uctoday.com/productivity-automation/salesforce-ceo-benioff-ai-for-good-global-commission/