What’s Next for Salesforce Service Cloud? 6 Key Features from the Spring ‘25 Release

Salesforce has outlined the Spring 2025 releases for its Service Cloud platform.  

As the company’s customer service CRM, Service Cloud integrates CRM technology with AI, workflow automation, and telephony. 

Over the years, the platform has constantly evolved to incorporate and implement the latest tech advancements that are impacting the customer service and experience space – and 2025 looks set to be no different.  

https://www.cxtoday.com/crm/whats-next-for-salesforce-service-cloud-6-key-features-from-the-spring-25-release/