Salesforce unveils Agentforce to revolutionise AI agents

Salesforce has announced the launch of Agentforce, allowing companies to deploy AI agents capable of taking autonomous action across various business functions.

Agentforce distinguishes itself from traditional chatbots by performing advanced reasoning tasks, such as resolving customer cases, qualifying sales leads, and optimising marketing campaigns without human intervention. Companies such as OpenTable, Saks, and Wiley are among those already implementing Agentforce to enhance efficiency and customer satisfaction.

https://itbrief.com.au/story/salesforce-unveils-agentforce-to-revolutionise-ai-agents