Salesforce launches Agentforce for Retail

Salesforce announces the launch of Agentforce for Retail as well as Salesforce Retail Cloud with Modern POS. The news comes just prior to the National Retail Federation’s conference in New York. This initative reflects Salesforce’s commitment to deploying AI agentic resources across its platform.

Agentforce for Retail. Salesforce Agentforce is used to create AI agents that can boost productivity by assisting with a range of routine tasks. The new Agentforce for Retail includes a library of pre-built agent skills relevant to retail such as order management, appointment scheduling, guided shopping and loyalty promotion management. This is aimed at facilitating the creation of AI agents by retail brands to supply what Salesforce is calling “digital labor.”

https://martech.org/salesforce-launches-agentforce-for-retail/