Salesforce CEO Marc Benioff says Microsoft "repackaged OpenAI and dropped it into Excel" — Customers barely use Copilot, and that's when they don't have a ChatGPT license

"Microsoft has disappointed everybody with how they've approached this AI world," indicated Salesforce CEO Marc Benioff in a recent The Bartlett Show episode. "And today, when we look at Copilot and what they've done. They've repackaged OpenAI and dropped it into Excel."

The CEO added that based on feedback he received from clients who'd interacted with the product (via @tsarnick on X), customers aren't finding themselves transformed with Microsoft Copilot AI. Benioff further indicated that customers "barely" use Copilot, "and that's when they don't have a ChatGPT license or something like that in front of them."

https://www.windowscentral.com/microsoft/salesforce-ceo-marc-benioff-says-microsoft-repackaged-openai-and-dropped-it-into-excel-customers-barely-use-copilot-and-thats-when-they-dont-have-a-chatgpt-license