Salesforce Bids Farewell to Einstein Copilot, Now It’s Just Another Agent

Salesforce has confirmed that its Einstein Copilot is no more.  

While the CRM leader had previously let slip that the conversational AI assistant was being retired in January 2025, it has still taken many users by surprise.  

In a post on LinkedIn, Ashish Agarwal, a Salesforce Architect, Consultant, and Trainer, drew attention to the change. 

While working on a Salesforce project, Agarwal noticed that the feature – formerly known as Einstein Copilot – has been renamed to “Agentforce (Default).” 

https://www.cxtoday.com/crm/salesforce-bids-farewell-to-einstein-copilot-now-its-just-another-agent/