From Code to Conscience: How Salesforce Embeds Ethics into Enterprise AI

Salesforce, with its existing Einstein predictive AI services and the emerging Agentforce digital worker platform, is among the world’s largest producers of enterprise AI services. Over the last decade, the company has worked to integrate a thoughtful and innovative AI safety and ethics program. Now, with talk of digital workers performing role-specific functions like a customer service representative (CSR) or sales development representative (SDR), there are worries about the impact of systems like Agentforce on jobs, especially those assistant or highly systematic roles. As Agentforce moves into headcount budgets, is Salesforce responsible for the loss of entry-level jobs that may result?

https://salesforcedevops.net/index.php/2025/01/27/from-code-to-conscience-how-salesforce-embeds-ethics-into-enterprise-ai/