AI will augment, not replace, white-collar workers: Salesforce CEO

Salesforce CEO Marc Benioff rejects claims that AI will trigger widespread white-collar job losses, arguing that AI tools enhance, not replace, human roles. As Salesforce automates up to 50% of its internal work and handles 85% of customer inquiries with AI, Benioff says human oversight remains essential due to accuracy limitations. He predicts AI will boost productivity and fuel a rise in small businesses, while the company continues hiring in client-facing roles to support AI adoption.

https://hrme.economictimes.indiatimes.com/amp/news/industry/salesforce-ceo-ai-will-enhance-not-eliminate-white-collar-jobs/123040968