Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers

Salesforce has confirmed the release of Agentforce for Retail, a skills library for industry-specific AI agents.   

With these new skills, retailers can develop AI agents that support their customer service workers, store associates, and customers in new ways.  

For instance, they may build AI agents that enhance and automate order management processes, guided shopping experiences, and appointment scheduling. 

In doing so, retailers can develop AI agents that meet their specific needs. 

While Salesforce had previously released 100 preconfigured, industry-specific AI Agents for its core Agentforce offering, the new release signals a shift to provide certain sectors with new agent skills that allow them to better build their own. 

https://www.cxtoday.com/crm/agentforce-goes-industry-specific-as-salesforce-releases-an-agent-skills-library-for-retailers/