The Latest BIG News from Salesforce, Genesys, ServiceNow, & RingCentral
- Joseph K
- Sep 11
- 1 min read
From prominent customer experience providers entering new markets to more agentic AI advancements, here are extracts from some of this week’s most popular news stories.
Salesforce has officially entered the ITSM space with the launch of Agentic IT Service.
Last week, CEO Marc Benioff announced the company’s plan to showcase a new ITSM product at Dreamforce 2025.
Now, the CRM leader has unveiled the solution a month early, with Kishan Chetan, EVP and GM of Service Cloud at Salesforce, taking to LinkedIn to release a video of the new solution in action.
In the post, Chetan claimed that the offering will help IT teams cut costs and empower them to resolve issues “in minutes, not hours.”
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