Salesforce unveils Slack AI, other features to boost productivity

Salesforce today launched Slack product innovations that bring artificial intelligence, automation, and knowledge sharing into its intelligent productivity platform.

Slack AI capabilities include the following:

• Channel recaps, to instantly deliver highlights and status reports on any channel, extract key themes from feedback channels, and more.

• Thread summaries, to catch up on long discussions, whether their team is swarming on an incident, going back and forth on next steps, or brainstorming ideas.

• Search answers, to deliver conversational data and all the context it holds from expertise and experiences across the organization. Users can simply ask a question and search will not only return results with relevant messages, files, and channels, but share an AI-generated summary too.

https://www.destinationcrm.com/Articles/CRM-News/CRM-Across-the-Wire/Salesforce-Introduces-Slack-AI-Slack-Lists-and-Slack-Automation-Capabilities-160383.aspx