Salesforce to upgrade AI agents from interns to experienced employees
- Joseph K
- Dec 9, 2025
- 1 min read
Salesforce has acquired Informatica to provide AI agents with more reliable data and context. Combining Informatica’s metadata with MuleSoft’s real-time data creates an integrated platform that allows AI agents to reason and act more accurately.
As Salesforce explains, AI models have a wealth of general knowledge, but often know nothing about your organization. As soon as you start using AI for specific business processes, it sometimes has to guess what certain values mean or how they should be interpreted. Some things may still be clear, such as a customer number, but what if there is an order form number, invoice number, order number, ticket number, batch number, and quotation number? Or if an order has to be delivered from the same production batch? Or if there are different product numbers for all kinds of variations, such as color or fabric? If an AI makes the wrong connections, the consequences can sometimes be incalculable.
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