Salesforce to acquire AI customer research startup Listen Labs in reported $2B deal
Oct 1
1 min read
Salesforce Inc. has signed a definitive agreement to acquire artificial intelligence customer research startup Listen Labs Inc., three weeks after reports first surfaced that the two companies were in talks.
Business Insider broke the news of the negotiations on Sept. 9 and reported that the price under discussion was about $2 billion. Neither company disclosed terms. Salesforce expects the deal to close in the fourth quarter of its fiscal 2027, pending regulatory clearance. The Listen Labs deal follows Salesforce’s agreement in June to buy customer service automation company Fin for about $3.6 billion.
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