Salesforce surpasses 1 million AI agent-customer conversations, says finance chief
- Joseph K
- Jul 9
- 1 min read
The Fortune 500 company added its product, Agentforce—an autonomous AI agent platform—to provide customers with 24/7 AI-powered support. “We just hit 1 million agent conversations, and today agents are autonomously resolving 85% of all customer queries,” said Robin Washington, president and chief operating and financial officer (COFO) at Salesforce. “Customers get answers faster, and our support teams are able to focus on more complex customer questions.” The company officially launched Agentforce in October.
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