Salesforce Slashes 4,000 Jobs Citing AI Efficiency, Faces Backlash Over AI Reliability

Salesforce is laying off 4,000 customer support roles, reducing staff from 9,000 to 5,000, due to AI automation. CEO Marc Benioff links the cuts to Agentforce's capabilities, causing a stir in the tech world. Executives admit overconfidence in AI reliability, leading to a pivot towards more deterministic models. Critics question the motivations behind the layoffs, suggesting economic pressures over AI advancements.

https://opentools.ai/news/salesforce-slashes-4000-jobs-citing-ai-efficiency-faces-backlash-over-ai-reliability