Salesforce Signs Definitive Agreement to Acquire Airkit.ai

Salesforce has signed a definitive agreement to acquire Airkit.ai, a creator of AI powered customer service applications and experiences. Airkit.ai enables Fortune 500 and fast growing businesses to build flexible, omni-channel customer engagement applications, and AI-based customer service agents.

Upon close of the acquisition, Airkit.ai will become a part of Service Cloud and continue to be led by Adam Evans, Co-Founder and CTO of Airkit.ai. Prior to Airkit.ai, Adam was the Co-Founder and CTO of RelateIQ, acquired by Salesforce in 2014, and became a key part of Sales Cloud Einstein.

https://www.datanami.com/this-just-in/salesforce-signs-definitive-agreement-to-acquire-airkit-ai/