Salesforce Service Cloud CEO Clara Shih on where Google Maps and AI chatbots meet

You have heard it before, but the idea is only becoming more critical in the world of work: artificial intelligence can take over many of the mundane tasks weighing down human workers.

“It’s absolutely critical,” Clara Shih, CEO of Salesforce Service Cloud, said at the recent CNBC Work Summit. “I mean, right now, so many employees feel burned out, they’re overloaded, their their days are filled with mundane tasks.”

https://www.cnbc.com/2022/10/28/salesforces-clara-shih-on-where-google-maps-and-ai-chatbots-meet.html