Salesforce’s Agentforce product maturity questioned as KeyBanc cites weak customer traction

Pricing uncertainty paired with enterprise data readiness, not a lack of enterprise interest, is slowing broader Agentforce adoption, analysts say.

Salesforce’s AI agent platform, Agentforce, is seeing weaker-than-expected customer traction, according to a recent KeyBanc Capital Markets investment research note, which attributed the slowdown in part to the product itself, stating that “Agentforce, as a product, just isn’t there” yet, following customer checks and a CIO survey.

https://www.cio.com/article/4198127/salesforces-agentforce-product-maturity-questioned-as-keybanc-cites-weak-customer-traction.html