Salesforce moves to reinvent customer service experiences with generative AI

Salesforce Inc. said today it’s adding yet another artificial intelligence capability to its arsenal with the launch of a new application called Service Intelligence within its Service Cloud, its flagship customer relationship management platform for customer service and support.

The new offering is powered by Salesforce’s hyperscale data engine, Data Cloud. The company said it gives service agents and managers all of the information they need to streamline customer service at their fingertips, meaning they no longer will need to toggle through multiple screens and dashboards to find what they need.

https://siliconangle.com/2023/11/16/salesforce-moves-reinvent-customer-service-experiences-generative-ai/