Salesforce moves forward with secure, private generative AI

The CRM and CX giant introduced its latest generative AI services with a substantial emphasis on data safety at a one-day event in New York City on June 12 featuring a rare media appearance by Marc Benioff, the vendor's CEO, chairman and co-founder.

"Customers have the ability to use generative AI without sacrificing their data privacy and data security," Benioff said during a keynote, noting that Salesforce started using AI intensively in 2016 when it launched its first trust model for predictive AI. "This is critical for each and every one of our customers all over the world."

https://www.techtarget.com/searchcustomerexperience/news/366541716/Salesforce-moves-forward-with-secure-private-generative-AI