Salesforce Introduces Agentic IT Service to Compete with ServiceNow in ITSM

Salesforce has officially entered the ITSM space with the launch of Agentic IT Service.

Last week, CEO Marc Benioff announced the company’s plan to showcase a new ITSM product at Dreamforce 2025.

Now, the CRM leader has unveiled the solution a month early, with Kishan Chetan, EVP and GM of Service Cloud at Salesforce, taking to LinkedIn to release a video of the new solution in action.

https://www.cxtoday.com/crm/salesforce-introduces-agentic-it-service-to-compete-with-servicenow-in-itsm/