Salesforce Generative AI Expands Integration in Sales and Service Clouds

At the Salesforce World Tour event in New York City, Salesforce today detailed the integration of Einstein GPT into both Sales and Service Cloud. In this quick post I’ll cover the news And then I’ll have a few comments about the sticky wicket of data privacy and Salesforce generative AI. I conclude that Salesforce must swiftly deliver on its promises, or risk losing ground in the competitive enterprise AI market.

https://salesforcedevops.net/index.php/2023/05/03/salesforce-generative-ai-expands-integration-in-sales-and-service-clouds/