Salesforce Faces Reality Check After AI-Driven Jump to Record

Salesforce Inc.’s big push into artificial intelligence has helped drive shares to a record high. Now, Wall Street wants proof that the heavy spending is going to pay off. The maker of customer relations management software is due to report results after the close, with investors particularly focused on any comments on AI-related trends going forward. Salesforce (CRM) launched its Agentforce generative AI product in October, and has been hiring aggressively to sell the tool, which can complete tasks like customer support without human supervision. It also recently acquired Tenyx, a developer of AI-powered voice agents.

https://finance.yahoo.com/news/salesforce-faces-reality-check-ai-111650938.html