Joseph K
Salesforce Expands Its Contact Center Integration Program, Leads a New Era of CX Convergence
Salesforce has launched a Bring Your Own Channel for CCaaS pilot program to deepen its integrations with cloud contact center providers.
The pilot expands on its successful “Bring Your Own Telephony” (BYOT) initiative, which has enabled 17 CCaaS partners to push their voice solutions into Salesforce Service Cloud.
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