Salesforce embeds conversational AI across the platform with Einstein Copilot

Salesforce introduced its AI layer called Einstein back in 2016 to provide predictive AI services across the Salesforce family of products. In March, just months after the release of OpenAI’s ChatGPT, it introduced Einstein GPT to bring the ability to ask questions about the software in natural language across the platform.

https://techcrunch.com/2023/09/12/salesforce-embeds-conversational-ai-across-the-platform-with-einstein-copilot/