Salesforce Channels Is a Big Step In Converging CRM & UCaaS

In June, Salesforce Channels launched, enabling businesses to set up Slack channels that connect real-time conversations with CRM records.

As such, teams can collaborate with full visibility into CRM data, no matter if they’re working in Slack or Salesforce.

The move flew under the radar, given all the major Agentforce announcements, including the launch of Agentforce 3. Yet, it’s a significant step in converging CRM and UCaaS solutions and enabling a more customer-centric enterprise.

https://www.cxtoday.com/crm/salesforce-channels-is-a-big-step-in-converging-crm-ucaas/