Salesforce CEO says AI now resolves 85% of customer service, urges shift in US education

Salesforce CEO Marc Benioff has revealed that artificial intelligence (AI) is now responsible for handling 85% of the company's customer service interactions, signalling a significant shift in workforce roles within the tech sector. In a recent op-ed published by the Financial Times and widely cited by Fortune, Benioff described AI as a transformative force, radically reshaping operations at Salesforce and across the broader enterprise software landscape.

https://www.msn.com/en-in/money/news/salesforce-ceo-says-ai-now-resolves-85-of-customer-service-urges-shift-in-us-education/ar-AA1IvPYE