Salesforce CEO Marc Benioff says the company has cut 4,000 customer support staff for AI agents so far

The jury may still be out on whether generative AI is going to cause widespread job losses, but the impact of the technology is already being felt at Salesforce.

Speaking on The Logan Bartlett Show, CEO Marc Benioff claimed the CRM company has cut its customer support workforce by almost 50% thanks to the use of its own agentic AI platform, Agentforce.

https://www.itpro.com/technology/artificial-intelligence/marc-benioff-says-salesforce-has-already-cut-4-000-customer-support-staff-for-ai-agents-and-workforce-productivity-hasnt-dipped