Salesforce CEO: AI Boosts Productivity Without Mass Layoffs

Salesforce CEO Marc Benioff recently emphasized that AI agents, while dramatically enhancing productivity, are not leading to mass unemployment. In an interview with Fortune, Benioff detailed how AI is being integrated into Salesforce’s operations, with agents handling 85% of customer service inquiries and accelerating sales lead qualification by 40%. Across the company, AI agents now manage 30% to 50% of all work, yet Benioff has ruled out large-scale layoffs and instead focused on transitioning employees to new roles or reskilling them through Salesforce’s Trailhead training platform [1].

https://www.ainvest.com/news/salesforce-ceo-ai-boosts-productivity-mass-layoffs-2507/