Salesforce buys Fin: the AI that handles claims without humans

Fin uses advanced language models to understand the context of each inquiry and execute actions such as contract changes or refunds without human intervention. Its integration with Agentforce allows companies to deploy it across multiple channels, from WhatsApp to voice calls. The technology processes natural language and accesses databases in real time, successfully resolving complex problems with a 76% success rate. This reduces operational costs and speeds up response times.

https://foro3d.com/en/2026/junio/salesforce-compra-fin-la-ia-que-atiende-reclamos-sin-humanos.html