Salesforce boosts field service support features

Salesforce Inc. today is extending the features of its Service Cloud to better support field service workers like technicians, skilled tradespeople and service and repair technicians.

The artificial intelligence-powered features enable companies to implement customer self-booking capability through the channels of their choice, better predict job durations, ensure that field workers have the equipment and information they need and reserve work capacity in advance.

https://siliconangle.com/2023/08/24/salesforce-boosts-field-service-support-features/