Salesforce beefs up agent capabilities with Convergence acquisition

Agentforce is a critical platform for Salesforce, as agentic AI has taken hold of the CRM market. In February, CEO Marc Benioff described the company’s Q4 as “the quarter of Agentforce,” highlighting that 5,000 customers have signed on to the platform as of October — 3,000 of which are paying for the service.

https://www.ciodive.com/news/salesforce-acquires-convergence-agentic-AI-talent/748298/