Salesforce Analysis Finds Businesses Eager for AI but Concerned About Trust, Data, and Ethics

Salesforce’s recent analysis reveals that businesses are keen to adopt artificial intelligence (AI) technologies, yet significant concerns about trusted data, ethics, and organizational policies threaten to impede progress. The “Trends in AI for CRM” report, based on multiple studies, highlights the rapid integration of AI across various sectors while underlining the challenges that need addressing.

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