Salesforce AI is handling customer inquiries with 93% accuracy, Marc Benioff says

Marc Benioff is all in on AI at Salesforce, and he said it's working with grade-A accuracy.

The 60-year-old Salesforce founder and CEO told Bloomberg's Emily Chang that the company is having "hundreds of thousands" of AI conversations with customers, and they are 93% accurate.

"Even for a large brand or a large company that we work with, like Disney, it's about 93%," Benioff said in the interview published Thursday.

https://www.businessinsider.com/marc-benioff-says-ai-working-with-93-accuracy-customer-service-2025-6