Salesforce AI is handling customer inquiries with 93% accuracy, Marc Benioff says
- Joseph K
- Jun 25
- 1 min read
Marc Benioff is all in on AI at Salesforce, and he said it's working with grade-A accuracy.
The 60-year-old Salesforce founder and CEO told Bloomberg's Emily Chang that the company is having "hundreds of thousands" of AI conversations with customers, and they are 93% accurate.
"Even for a large brand or a large company that we work with, like Disney, it's about 93%," Benioff said in the interview published Thursday.
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