Salesforce advocates AI fluency framework alongside customers

Salesforce has launched what it calls an “artificial intelligence (AI) fluency playbook”, advocating an approach to business AI usage that describes it as going beyond the use of generative AI (GenAI) tools and assistants.

To launch the framework, the supplier’s chief people officer Nathalie Scardino hosted a roundtable with representatives of Salesforce customers. These included recruitment company Adecco, along with an AI-focused software and consulting firm that has come out of Adecco, called r.Potential.

https://www.computerweekly.com/news/366637126/Salesforce-advocates-AI-fluency-framework-alongside-customers